This document outlines the relationship between us – FixSavvy Limited (that's us, we, our) and you (that's you, the user, our valued customer). Rather than calling this the usual "Terms and Conditions," we prefer "Terms of Partnership" because that's genuinely how we view our connection with everyone who uses fixsavvy.co.uk, our mobile applications, or any of our services.
Who's Behind FixSavvy?
We are FixSavvy, a registered company in England and Wales, under company number [Insert Company Number], with our headquarters located at Merrydale Works, Linford Road, Grays, RM16 4LQ. You can contact us at info@fixsavvy.com or call +44 7418 377295. For more information, visit our website at www.fixsavvy.com. By using our platform, you agree to these terms, which are designed to establish clear expectations and ensure a fair and transparent experience for both parties.
Your FixSavvy Account: Security & Responsibility
- Your FixSavvy account is your responsibility—keep it secure and accurate.
- Fake or misleading info leads to account closure.
- Report unauthorized access immediately; we can't undo misuse caused by your actions.
- Repeat violations block future registrations—use your account with honesty and respect.
Your Content: Ownership & Permissions
Everything you post on FixSavvy remains yours, but you're responsible for ensuring it's legal and accurate. We don't use your content for marketing without written consent. We may review content for safety, but don't check everything. Sharing unlawful or harmful content leads to removal. What you share affects your reputation and ours, so we promote a respectful and trustworthy space.
How FixSavvy Works: We Connect You With Professionals
FixSavvy connects users with service providers but does not provide home services or sell products. We are not contractors or merchants. Our role is to match users with trusted professionals, and we ensure safety through careful vetting. However, the service provider is fully responsible for the work. The matching service fee is solely for this connection, not for actual services provided. We aim to offer clarity on responsibilities to avoid confusion.
About Service Providers: Understanding Your Relationship
The professionals on our platform are fully responsible for their work quality and any issues that may arise. FixSavvy does not endorse or take responsibility for their services. All agreements are between you and the provider. We encourage you to research providers carefully. If you have concerns, use the FixSavvy complaints process. For more details, contact us at +44 7418 377295.
Payments: Protecting Your Financial Information
Your payment obligations follow our strict terms, and auto-renewal subscriptions will be charged automatically. We use bank-level security to protect your financial information, including regular checks and monitoring. For unusual transactions, we may request ID and documents. We have the right to change pricing and decline transactions. Limits may be placed on orders to prevent misuse. For questions, contact us at +44 7418 377295. Your payment information is kept private and secure at all times.
Website Information: Accuracy & Updates
Our website may occasionally have small errors, such as typos or outdated product details, prices, or promotions. We reserve the right to correct these errors, update information, or cancel orders if discrepancies are found, even after you've placed an order. We don't promise continuous updates unless required by law. While we strive for accuracy, some information may need correction, and we appreciate your understanding as we work to resolve issues promptly.
Third-Party Services: Understanding Outside Connections
When you use third-party services through our website, they have their own terms and policies. FixSavvy doesn't control these services and isn't responsible for their content, data handling, or any issues that arise. By using them, you agree not to make claims against FixSavvy related to these services. We only share the necessary data for the connection to work.
Data Protection: Our Backup Commitment
We back up our website and content regularly to protect your data. If we experience technical issues, we'll restore from backups to minimize disruptions. Though no system is perfect, we strive to keep your information safe.
External Links: Our Relationship With Other Websites
Our website may include links to third-party sites, but this doesn't imply endorsement. Some links are affiliate links, meaning we earn a commission if you make a purchase. We're not responsible for their content, and you should read their terms before engaging with any external website.
Prohibited Uses: Activities Not Allowed On Our Platform
You must not use our website or content for illegal activities, to harm or discriminate against others, or to violate our intellectual property rights. Additionally, do not upload viruses, collect others' personal data, or send spam. Engaging in these activities will result in immediate access termination. If you have questions, contact us at the provided phone number.
Intellectual Property and Liability Protection
FixSavvy retains ownership of all intellectual property and trademarks on its platform. Users are prohibited from reproducing or using these assets. FixSavvy limits liability for indirect or consequential damages and caps compensation to the amount paid by the user in the prior month. Users agree to indemnify FixSavvy against third-party claims. If parts of the agreement are invalid, the rest remains effective. Disputes are governed by UK law and resolved in UK courts. Users cannot transfer their rights without consent, while FixSavvy can transfer rights during mergers or sales.
Terms Updates, Acceptance & Cancellations
We may update our terms at any time, and these changes take effect when posted.
By using our services, you accept these terms.
Cancellations are allowed, and refunds follow legal guidelines, including a 14-day cancellation period for EU customers. However, certain jobs or conditions may not qualify for a refund.
Certificate Services
Energy Performance Certificate (EPC):
Typically delivered via email within 1-3 business days. If not received, contact us through our support channels.
Electrical Installation Certificate Report (EICR):
Typically delivered within 2-5 business days. If there's a delay, please reach out for assistance.
GAS Certificate:
Delivered within 1-3 business days. If not received, contact us through support or the FixSavvy help section.
Service Guarantee Policy
If you're not satisfied with cleaning services, inform us within 48 hours, and we will arrange a free revisit. If after 48 hours but within 7 days, partial refunds may apply based on the time elapsed. No refunds will be given after 7 days.
Disclaimer
Views on our website are our own, not intended to disparage any group. You may not copy or modify our content without permission. Submitting content grants us permission to use it. We prohibit content that is defamatory or unlawful.
Affiliate Relationships
Some links are affiliate links, generating commission for us if you make a purchase.
Information Accuracy & Limitations
FixSavvy strives for accuracy, but does not guarantee the completeness, accuracy, or timeliness of content. All information is provided "as is," and decisions based on it are at the user's risk. FixSavvy is not liable for consequential damages from website use. The content is general and not a substitute for professional advice in fields like law, finance, or medicine. Updates may occur without notice, and continued use indicates acceptance of changes.
Cookie Policy Introduction
This policy explains how FixSavvy uses cookies on fixsavvy.co.uk and its services. We believe in transparency about data collection and use. This information helps you understand what cookies are, how we use them, and what choices you have regarding their use.
Understanding Cookies
Cookies are small data files stored on your device when websites load in your browser. They help remember your preferences and improve your experience in several ways:
- Session cookies last only during your current visit and expire when you close your browser.
- Persistent cookies remain on your device after your browser closes to remember your preferences for future visits.
- First-party cookies come directly from our website, while third-party cookies originate from service partners like analytics providers.
These technologies help us deliver a consistent, efficient experience while using our website and services.
Types of Cookies We Use
Necessary Cookies
These essential cookies enable basic website functions and security features. They're required for our services to work properly, allowing actions like account creation and login.
Functionality Cookies
These help us remember your preferences and settings, creating a more personalized experience. They recognize your username and remember your customization choices during return visits.
Analytical Cookies
These allow us to understand how visitors use our website by collecting anonymous statistical data. This information helps us improve the user experience by identifying which features are most valuable and which areas need enhancement.
Advertising Cookies
These help deliver relevant advertisements and measure campaign effectiveness. They help us understand ad delivery and performance while avoiding showing you the same ads repeatedly.
Social Media Cookies
These enable content sharing and come from platforms like Facebook and Twitter. They track when users from these networks visit our site or share our content. Any data collected through these mechanisms follows both our privacy policy and that of the respective social networks.
Email Tracking Technologies
Our emails may contain a "tracking pixel" to track whether emails are opened and verify clicks on links. This helps us improve our communication and content relevance. The pixel is deleted when you delete the email. You can disable this by viewing emails in plain text or turning off images in your email client. We respect your privacy choices while aiming to send valuable communications.
Managing Your Cookie Preferences
To manage cookies, you can adjust your browser settings to delete existing cookies and block new ones. However, disabling cookies may affect certain website features and services. Some cookies are essential for basic functions, while others improve your experience. You can visit resources like internetcookies.org or your browser's help section for detailed instructions on how to manage them, allowing you to control your data collection preferences.
Policy Updates
Policy Modification:
We reserve the right to modify our cookie and tracking policies at any time. Updated versions become effective upon posting to the website.
Acceptance:
When changes occur, we'll update the date at the bottom of this page. Your continued use of the website after changes constitutes acceptance of the updated policies.
Periodic Review:
We encourage periodic review of our policies to stay informed about how we protect your information and enhance your experience.
Questions:
If you have questions about policy changes, please contact us through the FixSavvy phone numbers: +44 7418 377295 or +44 7418 357953.
Policy Acceptance
By using our website and services, you acknowledge reading and agreeing to all terms and conditions in this policy. If you don't agree with these terms, you should not use or access our website and services. We value informed consent and transparent relationships with our users.
Acceptable Use Guidelines
These acceptable use guidelines form an agreement between FixSavvy ("FixSavvy", "us", "we", or "our") and you ("User", "you", or "your"). They outline the appropriate use of fixsavvy.co.uk and all its services. We've established these guidelines to create a safe, reliable platform for everyone.
Prohibited Activities
You may not use our services to publish content or engage in activity that is illegal under applicable law, harmful to others, or potentially harmful to our business, associated with any of the following prohibited activities:
- Distributing malware or malicious code
- Sharing sensitive personal information about others
- Collecting personal information without proper consent
- Distributing inappropriate adult content
- Promoting illegal services
- Sharing harmful content, especially material dangerous to minors
- Promoting violence, illegal activities, or weapon sales
- Distributing controlled substances or prescription medications unlawfully
- Processing payments on behalf of other businesses without authorization
- Operating pyramid schemes or fraudulent business models
- Threatening or harassing others
- Testing payment systems without authorization
- Purchasing services on someone else's behalf without permission
- Misrepresenting products or services
- Infringing on intellectual property rights
- Supporting or facilitating any of these prohibited activities
These restrictions protect all platform users and maintain the integrity of our services. If you have questions about whether certain content is appropriate, please use the FixSavvy contact number for guidance before posting.
System Security
Any violation of our service security may result in legal liability and immediate account termination. Prohibited security violations include:
- Using tools designed to compromise platform security
- Transmitting files containing viruses or corrupted data
- Accessing networks without permission, including vulnerability scanning
- Monitoring data on any system without proper authorization
We take security seriously because it affects everyone who uses FixSavvy. Our commitment to a secure platform requires vigilance from all users.
Resource Usage
You may not consume excessive service resources or use our platform in ways that cause performance issues or interrupt service for others. Prohibited activities include:
- Attempting to overload our services (denial of service attacks)
- Any activities that degrade platform usability and performance
Fair resource usage ensures everyone receives reliable, responsive service. The FixSavvy questions and answers section guides appropriate resource usage if you have specific technical questions.
Anti-Spam Commitment
You may not use our services to send spam or bulk unsolicited messages. We maintain zero tolerance for spam-related activities, including unsolicited commercial email that doesn't comply with applicable laws. Products or services advertised through spam may not be used with our services, regardless of delivery method (fax, phone, mail, email, messaging, or online groups).
This policy protects our users from unwanted communications and preserves the quality of our platform. We believe in meaningful, consensual communication between parties.
Content Standards & Moderation
We value freedom of expression and encourage respectful content sharing. While we don't actively publish or verify all user content, we reserve the right to moderate, disable, or remove content that could cause harm to others or our services.
This balanced approach allows open communication while maintaining community standards. When in doubt about content appropriateness, consider how it might affect other community members.
Copyright Protection
Copyrighted material must not be published through our services without explicit permission from the copyright owner or their authorized representative. We investigate copyright infringement claims promptly but generally require a court order to remove allegedly infringing material. Users with repeated copyright violations may have their service terminated.
If you believe your copyright is being infringed, please submit a detailed report including:
- Identification of the copyrighted work(s)
- Identification of the allegedly infringing material
- Your contact information
- A statement of your good-faith belief that the use is unauthorized
- A statement that your notification information is accurate
- Your physical or electronic signature as the rights holder or authorized representative
Respecting intellectual property rights is essential for a fair, creative community. The FixSavvy complaints process can guide you on properly submitting copyright concerns.
Account Security Responsibilities
You are responsible for maintaining reasonable security precautions for your account. This includes protecting and regularly updating your login credentials and maintaining password confidentiality. We recommend changing your password periodically for enhanced security.
Strong account security benefits everyone and prevents unauthorized access that could affect both you and other users. If you need assistance with account security best practices, our support team is available through the FixSavvy phone number +44 7418 377295, +447418 357953.
Enforcement
We reserve the right to take appropriate actions for policy violations, including service suspension or termination, content removal, and reporting violations to authorities. If you do not respond within 2 days to our abuse team, we may suspend or terminate your services. Suspended or terminated accounts will not be reinstated. We also reserve the right to recover costs associated with identifying offenders and enforcing the policy.
Reporting Violations
If you discover a policy violation, please contact us immediately through the FixSavvy phone number +44 7418 377295 +447418 357953. We will investigate promptly and provide full assistance in addressing the situation. Your vigilance helps maintain a safe environment for everyone using our platform.
Policy Updates
We reserve the right to modify these policies at any time. Updated versions become effective immediately upon posting to the website. When changes occur, we'll update the date at the bottom of this page. Your continued use of our website after changes constitutes acceptance of the updated terms.
We encourage periodic review of our policies to stay informed about how we protect our community and enhance your experience. If you have questions about policy changes, please contact us via the FixSavvy contact number.
Policy Acceptance
By using our website and services, you acknowledge reading and agreeing to all terms and conditions in these policies. If you don't agree with these terms, you should not use or access our website and services. We value informed consent and transparent relationships with our users.
Privacy Policy Introduction
This privacy policy explains how FixSavvy collects, protects, and uses your personal information. We also outline your choices regarding our use of your information and how you can access and update it. This policy applies to fixsavvy.co.uk and all related services, but not to companies we don't control or individuals we don't employ.
Limited Data Collection
Your data security is our priority. We follow a minimal data collection approach, processing only what's necessary to provide our services. Information collected automatically is used solely to identify potential abuse and gather anonymous usage statistics. This information is not aggregated in ways that would identify individual users.
Personal Information Collection
You can visit our website anonymously without identifying yourself. However, using certain features requires providing personal information (such as your name and email address). We store information you knowingly provide when creating an account, publishing content, making purchases, or completing online forms. This may include:
- Personal details like your name and country of residence
- Contact information, including email address and physical address
- Account details such as username, user ID, and password
- Identity verification documentation is required when required
- Payment information, like credit card or bank details
- Other materials you choose to submit, such as articles, images, or feedback
You may choose not to provide personal information, though this might limit your access to certain features. If you're unsure which information is required, please contact us through the FixSavvy questions and answers section.
Managing Your Information
You can delete certain personal information we hold about you, though the specific data you can delete may change as our services evolve. When you delete information, we may retain a copy of the original information for a period necessary to comply with legal obligations, resolve disputes, and enforce our agreements. This retention supports our business needs and protects all platform users.
Information Storage Period
We retain your personal information only for the period necessary to fulfill legal obligations, resolve disputes, and enforce our agreements, unless longer retention is legally required or permitted. We may use anonymized aggregate data derived from your information after you update or delete it, but never in ways that personally identify you.
Once the retention period expires, your personal information is deleted. At this point, rights regarding access, erasure, correction, and data portability can no longer be exercised.
How We Use Your Information
We collect and use personal information to:
- Create and manage your account
- Process and fulfill orders
- Deliver products and services
- Improve our offerings
- Send the necessary administrative information
- Deliver marketing communications where permitted
- Respond to inquiries and provide support
- Request feedback to enhance our services
- Improve user experience
- Share customer testimonials with permission
- Deliver relevant advertising
- Manage promotions and competitions
- Enforce our terms and policies
- Protect against abuse and malicious activity
- Respond to legal requirements
- Operate and maintain our platform
How we process your information depends on how you interact with us, your location, and the legal basis for processing, which may include:
- Your consent for specific purposes
- Necessity for performing our agreement with you
- Compliance with legal obligations
- Tasks carried out in the public interest
- Legitimate interests pursued by us or third parties
In some jurisdictions, we may process information until you object (by opting out). We're happy to clarify the specific legal basis for processing your information and whether providing information is a statutory or contractual requirement.
International Data Transfers
Depending on your location, we may transfer and store your information in countries other than your own. You have the right to learn about the legal basis for transferring information outside the European Union or to international organizations, and about our security measures protecting your information. For details about such transfers, please review the relevant sections of this document or contact us using the FixSavvy contact number.
Your Privacy Rights
Regarding your information, you have the right to:
- Withdraw consent where previously given
- Object to processing on legal grounds other than consent
- Learn if and how we're processing your information
- Obtain a copy of your information being processed
- Verify accuracy and request updates or corrections
- Restrict processing under certain circumstances
- Request erasure of your personal information in certain situations
- Receive your information in a portable format and have it transferred to another controller, if technically feasible
These rights apply when information is processed automatically based on your consent or as part of a contractual relationship.
Objecting to Processing
When we process information for public interest, official authority, or legitimate interests, you may object by providing grounds related to your particular situation. For direct marketing processing, you may object at any time without justification. To determine if we're processing your information for marketing purposes, please refer to the relevant sections of this policy or contact us through the FixSavvy complaints process.
Making Your Privacy Choices Count
Got questions about your privacy rights? We're here to help. Just give us a ring on the FixSavvy phone number +44 7418 377295, +447418 357953 or drop us a message through our website. There's never a charge for privacy-related requests, and we'll get back to you as quickly as humanly possible. Your control over your personal information matters to us - it's not just a legal requirement, it's how we build trust.
Keeping Your Payment Details Safe
We only collect payment details necessary for processing transactions, and we delete sensitive information after completing your purchase. We work with payment systems that adhere to strict security guidelines (like SSL encryption) to ensure your data is safe. Our systems are regularly scanned for vulnerabilities and checked for malware to maintain security. Think of it as a vault that opens when needed, keeping your financial details secure and private.
Working With Other Companies
Sometimes we need to bring in specialists to help deliver certain aspects of our service. These partners work under strict rules when it comes to your information: they can only use it for the specific job we've hired them to do, and nothing else.
We're incredibly selective about who we work with - they must either follow privacy practices as strict as our own or agree to abide by our standards. And we're crystal clear with them: your details are never to be used for their own marketing or other purposes. It's like lending someone a tool for a specific job - they don't get to keep it or use it for other projects.
Children's Safety Online
We take the protection of children extremely seriously. Our services aren't designed for users under 13, and we never knowingly collect information from children. If you're a parent or guardian, we encourage you to supervise young internet users and talk to them about not sharing personal information online.
If you ever have reason to believe a child under 13 has shared personal details with us, please let us know immediately through the FixSavvy contact number - we'll address it as a priority. For teenagers between 13 and 16, we generally require parental consent for information processing, depending on local regulations. Young people's privacy deserves special protection, and we're committed to providing it.
Newsletters & Updates From Us
When you subscribe to our newsletters, we treat your email address with respect. We won't sell it, trade it, or share it with other companies except in the limited circumstances outlined in our information processing section.
Every email we send includes clear information about who we are and how to reach us. Not interested anymore? No problem - there's always an unsubscribe link at the bottom of marketing emails, and it works (unlike some companies that make you jump through hoops). Even if you opt out of marketing messages, you'll still receive important service updates about your account or purchases - we'd be letting you down if we didn't keep you informed about things that directly affect you.
Those Little Digital Helpers: Cookies
Our website uses cookies to enhance your experience by remembering preferences. They cannot run programs or deliver viruses. You can disable them in your browser settings, but doing so may affect some features. Trusted partners may also use cookies for ads or usage analysis. For more details on our practices, check the FixSavvy Q&A section.
When Your Browser Says "Don't Track Me"
Some browsers have a "Do Not Track" feature that signals you don't want your online activity followed across different websites. The digital world hasn't quite caught up with standardizing how these signals work, so our site doesn't specifically respond to them yet.
That said, we're not in the business of building extensive profiles of your online behavior. We collect only what's needed to provide you with good service and keep our platform running smoothly. It's like asking for just enough information to help someone find what they're looking for, not their life story.
Sharing With Our Extended Team
Sometimes we might share your information with affiliated companies to offer you related services we think might be helpful. When we do this, these affiliates follow the same privacy rules outlined here - we wouldn't have it any other way.
Think of it like introducing you to a trusted colleague who might be able to help with a specific need, but with clear instructions about respecting your privacy.
Venturing Beyond Our Website
Our website contains links to other online destinations that we don't own or control. Once you click these links, you're leaving our neighborhood, and our privacy policy no longer applies.
We advise you to read the privacy policies of these other websites and to be careful when you leave our site. It's like traveling to a different country - the local rules change, and it's wise to familiarize yourself with them.
Keeping Your Information Secure
We store your information on secure servers in protected environments, using various safeguards to prevent unauthorized access. But let's be realistic - no internet transmission is 100% secure, and we want to be honest about that.
While we use strong security measures, there are limitations inherent to digital communications. It's like sending a valuable package through even the best courier service - we use all the proper packaging and insurance, but there's always a small element of risk in transit. We're constantly working to minimize those risks and stay ahead of potential threats.
When The Law Comes Knocking
There are situations where we're legally required to disclose information, such as in response to court orders or when we believe disclosure is necessary to protect someone's safety. If FixSavvychangese a merger or acquisition, your account information will likely be transferred as part of that process, but we'll notify you about any such ownership changes. These situations are rare, but we want to be upfront about them. It's like having a plan for emergencies - hopefully never needed, but important to have in place.
If Something Goes Wrong: Data Breaches
If we discover our security has been compromised or your information has been disclosed to unauthorized parties, we'll take immediate action. This includes investigation, reporting, and working with authorities when necessary.
We'll make every effort to notify you promptly about any serious breach that might affect you, primarily through email. We believe in transparent communication - if something goes wrong, you'll hear it from us first, along with the steps we're taking to address it and protect your information.
We Evolve, And So Do Our Policies
As our services grow and change, our privacy practices might need to evolve too. When we make significant changes to our policy, we will update the date at the end of the page and may also contact you directly. Your continued use of our services after changes indicates acceptance, but we will never make fundamental changes to how we use the personal information you've already shared without getting your explicit consent. We respect the trust you've placed in us and won't change the rules unexpectedly. The FixSavvy team is always available through our contact channels to answer any questions about these policies. After all, privacy isn't just about documents and rules - it's about the people behind them and how they honor their commitments.
Our Agreement Together
Using FixSavvy means you've read through this policy document and given it your nod of approval. It's straightforward, really – browsing our site or using what we offer means you're OK with the ground rules we've laid out. Not comfortable with what you've read? In that case, I'm afraid using our platform isn't going to work out. These guidelines aren't just legal boxes to tick—they're the foundation of trust between us and everyone who uses FixSavvy.
Ready to Chat?
Got something on your mind about this document? Scratching your head over certain points? Pick up the phone and dial our FixSavvy number +44 7418 377295, +447418 357953, or if you prefer typing to talking, drop us a line at hello@fixsavvy.co.uk. Whether it's a question, concern, or just sharing your thoughts, we're all ears. After all, these policies only work if they make sense to you, too. We last gave this document a refresh in April 2025